Effective Date: August 31, 2026
Last Updated: October 12, 2026
1. Our Commitment & Guarantee
At Themeopia, we take pride in engineering lightweight, high-performance WordPress themes, starter templates, and plugins. We want you to be completely confident in your purchase.
If our products do not perform as described or if you encounter technical difficulties that our support team cannot resolve, we stand behind our software with a 14-Day Money-Back Guarantee. However, you also have to act as soon as possible so that you don’t run out of the waiting period!
2. The 14-Day Money-Back Period
You have 14 calendar days from the exact time of your initial purchase to test Themeopia software on your website, explore our starter template libraries, and evaluate compatibility with your setup.
- Eligibility Window: Refund requests must be submitted within 14 days of the original purchase date.
- Full Refund: If approved within this 14-day window, you will receive a 100% refund of the purchase price paid.
- License Revocation: Once a refund is processed, your license key will be permanently deactivated, and access to automatic updates, template imports, and technical support will cease immediately. Make sure you have gone through this refund policy thoroughly to make an informed decision.
3. Eligible Reasons for a Refund
We want to make sure our refund process is fair, transparent, and straightforward. We willingly issue refunds under the following conditions:
- Technical Malfunctions & Unresolvable Bugs: The theme or plugin has a proven defect or code conflict, and our technical support team is unable to provide a fix or workaround within a reasonable timeframe. That is one of the most valid reasons for which you can ask for a refund.
- Product Misrepresentation: The product features or performance significantly diverge from what is described on our official product documentation or sales pages. Our company policies also consider it a genuine and valid reason for a refund.
- Accidental Duplicate Purchases: You accidentally purchased the exact same license or product tier twice in separate transactions. Thus, you want the money spent on the second purchase back from us.
While your reasons might be valid, you won’t be able to get a refund if you don’t act fast within the provided 14-day window.
4. Non-Refundable Scenarios
Because Themeopia products are non-tangible, digital software assets that are immediately delivered and accessible upon purchase, there are certain situations where refunds cannot be granted. Make sure you take all of these seriously in advance to be well-informed.
| Non-Refundable Scenario | Explanation & Reasoning |
| Requests Past the 14-Day Window | Requests submitted after 14 calendar days from the original transaction date are ineligible. |
| “Change of Mind” After Full Download | Requesting a refund simply because you decided you no longer need the project or changed your mind after downloading all source files and starter templates. |
| Third-Party Plugin Conflicts | Issues caused by third-party plugins, custom code modifications, or legacy PHP server environments that fall outside standard WordPress coding standards. |
| Refusal of Technical Support | Claiming a product is “broken” without opening a support ticket or refusing to allow our team to assist in troubleshooting the reported defect. |
| Lack of Required Hosting / Knowledge | Issues resulting from web hosting environments that do not meet minimum WordPress system requirements (e.g., outdated PHP versions, restrictive execution limits). |
| Renewal Fees (Beyond 48-Hour Grace Period) | Automatic subscription renewals where no cancellation request was made prior to the renewal date (see renewal section below). |
5. Annual Subscription Renewals
Themeopia product licenses operate on an annual recurring subscription basis to ensure ongoing software updates, security patches, compatibility maintenance, and priority support.
- Managing Renewals: You can view, manage, or cancel automatic renewal settings at any time from your Account Dashboard.
- Cancelling Renewals: Cancelling your subscription turns off future automatic billing while keeping your license, updates, and support active through the remainder of your current paid billing cycle.
- 48-Hour Renewal Grace Period: Renewal payments are generally non-refundable. However, if your subscription auto-renewes unexpectedly and you have not downloaded updated product packages or opened new support tickets since the renewal date, you may request a refund within 48 hours of the renewal charge.
6. How to Request a Refund
Requesting a refund for a direct purchase made on Themeopia is simple. You simply have to connect with us via email or the contact us form.
Our billing team reviews requests within 1 to 2 business days. Approved refunds are credited back to the original payment method used during checkout via our payment processor. Depending on your bank or credit card issuer, refunded funds typically appear on your statement within 5 to 10 business days.
7. Chargebacks & Fraud Prevention
We strongly encourage contacting our support team to resolve any issues or process eligible refunds directly.
- Fraudulent Chargebacks: Opening a credit card chargeback or PayPal dispute without contacting us first or following this Refund Policy is considered a breach of our Terms.
- Account Action: In the event of an unwarranted or fraudulent chargeback, associated Themeopia accounts, active license keys, and domain activations will be permanently suspended, and the dispute will be escalated to our merchant services team with full transaction logs.
8. Contact Us
If you have questions about this Refund Policy or need assistance with your purchase, please reach out to us. Find all the information in this regard on our Contact Us page.